Staff Training
Training for nurses, technicians and front desk staff, who between them handle most patient contact.
Key Takeaways
- Staff handle most patient contact, so their training shapes the patient experience.
- Nurses perform the bulk of dressing and screening work in a foot clinic.
- Front desk staff influence whether at risk patients actually return.
- Refresher training continues rather than happening once at launch.
Who Is Trained?
- Nurses, in dressing technique, screening, offloading application and sterile practice
- Technicians, in equipment use, casting assistance and footwear handling
- Front desk staff, in triage questions, scheduling and recall systems
- Support staff, in infection control and waste handling
Why Does Nurse Training Matter Most?
Because nurses perform most of the recurring clinical work. Dressing changes, screening tests, wound measurement and patient education happen in their hands, often weekly for the same patient over months.
A well trained nurse also notices deterioration early. A wound that has started to smell different or a foot that has become warmer gets flagged the same day rather than at the next doctor review, and that difference is measurable in outcomes.
Why Train Front Desk Staff Clinically?
Because they take the first call. A patient phoning to say their foot has become red and swollen needs an appointment today, not next week, and only someone trained to hear that will act on it.
They also run recall. Diabetic foot care depends on patients returning at set intervals, and a functioning recall system prevents more amputations than most people credit.
How Is Training Delivered?
Before launch, staff train with our clinical team, learning technique on real cases rather than in a classroom. Refresher sessions follow, and new staff joining later are trained through the same route alongside the protocol library.
What Does It Cost?
Initial and refresher staff training is included within the franchise arrangement. Travel and accommodation for training visits are borne by the partner centre.